Terms & Conditions | Reptile Encounters

Terms and Conditions

Welcome to our website. The use of this website is subject to the following terms of use:


‘Reptile Encounters, ‘us’ and ‘we’ refer to the owner of the website whose registered address is PO Box 2558 Mount Waverley VIC 3149. Our company is a fully owned and operated Australian Business, and our registration number (ABN) is 25 128 495 054 registered in Victoria. The term ‘you’ or ‘your’ refers to the user or viewer of our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

All prices quoted are in Australian Dollars inclusive of Government taxes (GST), unless otherwise specified.


We use Paypal, Poli and the eWAY Payment Gateway for online transactions.  These methods process online transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by Reptile Encounters or any outside party. All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage. Please visit the following websites for further security information:

Paypal: https://www.paypal.com/au/webapps/mpp/paypal-safety-and-security

Poli: https://www.polipayments.com/Security

Stripe: https://stripe.com/docs/security/stripe

Delivery Instructions

After making a booking, the email account you nominate will receive information from us and we will be in contact with you via email or phone to confirm details of the event.

• Maximum 30 students per show. Additional students will be charged at $11.50+GST per person.

• Show duration is 1 hour.

• Prices for multiple shows are based on shows performed on the same day.

• Animals are subject to availability.

Please see our FAQs for more information

Refunds and Cancellations

If the event is cancelled because of any event outside of the control of Reptile Encounters, then refunds shall be at our absolute discretion. If the event is cancelled by Reptile Encounters for any other reason, we will refund to you the complete paid price. We reserve the right to alter the line up, date or time of the show, but will contact you to discuss this in all cases. If you need to reschedule the event, please contact us to discuss a suitable date and time. There is no charge for rescheduled events.

If you wish to cancel your booking for any reason, please be advised that we are unable to refund the entire booking fee. Please contact us to arrange a cancelation if required.

• For cancellations received up to 4 weeks prior to the show, we will refund 75% of the cost of the show.

• For cancellations within 4 weeks of the show, we will refund 50% of the cost of the show.

• Cancellations made within 24 hours of the event will not receive a refund. In most cases, we will attempt to reschedule these events where possible.

If you would like to enquire about any unusual circumstance that you believe may warrant a refund outside of the terms stated herein please contact us.

Privacy and Confidentiality Statement

Personal Information

We are committed to protecting your privacy. Only authorized employees within the company on a need to know basis, use any information collected from individual customers. We constantly review our systems and data to keep personal information secure, accurate and up-to-date.

We only collect personal information during the booking or sign up processes and use this information to provide you with products or services directly related to your booking with Reptile Encounters or to market these products or services to you.

Client records are regarded as confidential and therefore, will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities.

Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Reptile Encounters will only be in connection with the provision of agreed services and products.

Cookies and Advertising

By visiting our website, third parties (such as AdRoll) may place cookies on your browser for targeted advertising purposes. The types of data that may be collected for targetted advertising include: IP addresses, cookie identifiers, website activity, ad data and device data,

If you’d like more information about information that  collected for targeted advertising, please visit the AdRoll website

In order to opt-out of third party advertising, you can read instructions from AdRoll and find more information from the Australian Government OAIC Website


The information contained in this website is for general information purposes only. The information is provided by Reptile Encounters and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Reptile Encounters takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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